Return Policy

FOR ORDERS SHIPPED IN THE U.S.:

At elev8, we guarantee the quality, purity, and potency of our products through their expiration date. Requests for a return must be made within 7 days from receipt and require preauthorization (aka, let us know what's going on!). Any claims of shortage or damage must be made within 7 days of receiving the package. Authorized returns must be received within 14 days of authorization. All returns will be credited upon receipt and are subject to a 15% processing fee and the cost of shipping.

A valid shipping address must be on file with elev8 (this would be the original shipping address where our product was delivered). We are not responsible if you move and don't update your shipping address.

No refunds/credits will be given on soft gel products or products formulated with live organisms (e.g., fish oils and probiotics).

Please note: If you choose the option to subscribe monthly and your order has shipped, elev8 is not responsible for processing a refund or return due to subscription selection. Please double-check your selection before completing your purchase.

For damaged products, photo proof of the damage will be required prior to issuing refunds.

Please contact us at info@buyelev8.com with the product name, lot number, the number of bottles you wish to return, and your original order number. Return requests will be reviewed and processed.

Please note: Packages received without prior approval will not be accepted for refunds. If you received a package that has been damaged, please save the original box and all contents and email us as soon as possible.